(Note templates are a blank file sized correctly to your required size in Ai and CDR format)
When the laser cuts, it follows the stroke lines in your file, straight down the middle of the line. When cutting, it cuts away approx. 0.01mm of material on each side of the line.
There must be a 1.27mm gap between inner and outer lines of the designs.
Designs should only be an outline never filled.
Ensure the insert artwork is sent as an attachment and not embeded into the body of the email as this causes the resolution to be lost.
For a more thorough clean you can soak your stencil overnight in warm soapy water, latex solution or a water-based paint cleaner. Dab the stencil dry with a paper towel before use again.