Terms and Conditions of Sale, Delivery and Payment
“ Seller”or “Us” means Photocentric Ltd, a company registered in England (Registered Number 4476687 whose registered office is Cambridge House, Oxney Road, Peterborough, UK, PE1 5YW.
“Buyer” or “You” means the person, firm, company or organisation who buys or has agreed to buy the Goods.
“delivery” has the meaning set out in Condition 7(a) unless the context otherwise requires.
“Goods” means any goods (including any instalment thereof or any parts for such goods) which Seller is to supply to Buyer in accordance with the terms of the Contract.
“Price” means the price of the Goods specified in the Contract.
“Contract” means the contract between the Seller and the Buyer for the sale and purchase of the Goods (including any Buyer’s Purchase Order).
“Websites” means photocentricgroup.com, my3daccount.photocentricgroup.com and mycraftaccount.photocentricgroup.com
“Terms and Conditions” means the standard terms and conditions of sale set out in this document which shall be deemed to form part of the Contract and (unless the context otherwise requires) includes any special terms of and conditions to a Contract agreed in writing between the Buyer and the Seller.
The Terms and Conditions apply in preference to and supersede any terms and conditions referred to or offered or relied upon by the Buyer (whether stated orally or in writing) unless such terms and conditions have been provided in writing by the Buyer to the Seller and the Seller has acknowledged and accepted such terms and conditions in writing signed by a director of the Seller. The Terms and Conditions apply both to orders received on one of our websites and to orders received by our offices. By accessing our Websites, you agree to be bound by these Terms and Conditions. If you do not agree with the Terms and Conditions, you cannot use our Websites.
You warrant that:
The Personal Information which you are required to provide when you register as a customer, is true, accurate and complete in all respects. You agree not to impersonate any other person or entity or use a false name or a name that you are not authorized to use.
You will provide us with any export information needed in order to provide the correct paperwork with your order and ensure an efficient delivery. Photocentric is not responsible for delays or expense caused by any errors in information provided by you.
3. Conclusion of the Contract
The Buyer shall issue its order for the Goods either
a. via email on its standard order form stating clearly the Buyer’s Purchase Order number and Seller’s Part Number or Reference Number for each item, OR,
b. directly on our Websites
Contracts for the sale of the Goods are concluded only upon dispatch of the acknowledgement by the Seller of the order. Please contact us if you do not receive an acknowledgement within 48H of placing an order.
a. The Price is exclusive of VAT or any other applicable taxes and is based on the Seller’s current price list (as amended from time to time). Seller reserves the right to increase the Price to take account of any increase in the Seller’s costs which are outside of the Seller’s direct control at any time prior to delivery of the Goods including but not limited to a significant increase in the price of fuel, metals, raw materials and production costs. The Seller also reserves the right to increase the Price if the Buyer fails to take delivery of the Goods on the agreed delivery date or (if none) within 6 months of the Seller’s acknowledgement of the Buyer’s order.
b. Unless otherwise agreed in writing between the parties, the Price quoted is “Ex Works” as defined in the International Chamber of Commerce Incoterms 2020 edition. All loading transport, shipment and other costs arising subsequent to delivery of the Goods including, without limitation, transport insurance and any Value-
Added Tax or other tax and charges imposed by the law of England and Wales or any other country (“Additional Costs”) shall be met by Buyer or Buyer’s agent. If the Additional Costs are paid by the Seller, they shall be invoiced additionally and/or separately from the Price of the Goods and shall be payable by the Buyer in accordance with these Terms and Conditions.
Prices on our Websites do not include tax or shipping. Shipping is added on checkout. Export customers are responsible for any tax and duties payable on imported goods. Note that we cannot be held responsible if your government holds goods in customs for long periods.
a. The Price and the Additional Costs must be paid either at the time of order or if terms are negotiated, within 30 days of the date of issue of the relevant invoice without any deductions and free of expenses. Time of payment of the Price and the Additional Costs shall be of the essence of the Contract.
b. If payment of the Price and/or the Additional Costs or any part thereof is not made by the due date, Seller shall be entitled to:
i. charge interest on the outstanding amount at the rate of 2 per cent per annum above the Bank of England base rate, accruing daily; and/or
ii. require payment of the Price and any Additional Costs payable by Buyer in advance of delivery of any undelivered Goods; and/or
iii. refuse to make delivery of any undelivered Goods whether ordered under the Contract or not and without incurring any liability to Buyer for non-delivery or any delay in delivery; and/or terminate the Contract.
c. Payment shall be made, either;
i. Directly online to Seller’s account or
ii. By bank transfer to Seller’s advised bank account
Seller reserves the right to make any change in the specification of the Goods which does not materially affect the installation, performance or Price thereof. Any such change shall not invalidate any order placed with Seller or impose any liability on Seller. This includes the right to modify or withdraw, temporarily or permanently our Websites (or any part thereof) with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
We may change the conditions of use of our websites from time to time, and your continued use of these Websites, or any part, following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Websites.
a. All Goods delivered to Buyer shall be delivered “Ex Works” as defined in the Incoterms 2020, unless otherwise agreed in writing between the parties.
b. Any date(s) or time(s) quoted or acknowledged for delivery of the Goods by the Seller are estimates only and the Seller shall not be liable for failure to deliver the Goods on or within such date(s) or time(s) nor shall the Buyer be entitled to reject any consignment of the Goods or to treat the Contract as repudiated in the event of such failure. Time shall not be of the essence in respect of quoted delivery dates or times.
c. Unless otherwise agreed in writing with the Seller, the Buyer shall be bound to accept partial deliveries of the Goods or delivery of the Goods by instalments and the Terms and Conditions herein contained shall apply to such partial delivery or delivery by instalment. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Terms and Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle Buyer to treat the Contract as a whole as repudiated.
d. Unless otherwise agreed in writing, the Seller reserves the right to ship Goods in advance of any delivery date acknowledged by the Seller.
e. Where the Goods are being shipped, if the Goods are not received by the Buyer within 7 days of the date on which the Buyer receives notification from the Seller of the relevant shipping information, the Buyer must advise the Seller immediately.
f. All orders must be for the minimum order quantities (or multiples thereof) for the relevant Goods as specified by the Seller from time to time.
g. The Buyer shall notify The Seller of any visible defects in the Goods within 7 days of receipt. Goods delivered to the Buyer which are defective shall be taken and kept in custody by the Buyer until the Seller has disposed of or has given instructions to the Buyer to dispose of, the Goods. Any claim for breach of warranty by the Buyer in respect of the Goods shall remain unaffected.
h. If the Buyer fails to take delivery of the Goods within 7 days after receiving notice from the Seller that they are ready for collection, the Seller may store them at the Buyer’s expense.
i. Notification of shortages or incorrect shipments should be received in writing within 7 days of receipt of the Goods into the Buyer’s premises. The Seller will not be liable for replacement parts if the Buyer fails to notify in accordance with this paragraph.
j. The Seller reserves the right to allocate Goods amongst its customers if there is a shortage of the Goods.
Prices on our website do not include tax or shipping. Shipping will be added on checkout. 20% VAT will be added for UK customers. Customers from other countries are responsible for any duties payable on imported goods. We cannot advise on these. Note that we cannot be held responsible if your government holds goods in customs for long periods.
8. Risk and Title to Goods
a. The risk in the Goods will pass to the Buyer at the time of delivery of the Goods.
b. The title in the Goods will not pass to the Buyer until payment of the Price and any Additional Costs has been made in full by the Buyer and until such time as:-
i. The Buyer acknowledges that he is in possession of the Goods to the order of the Seller and shall hold the Goods on behalf of the Seller. If the Goods are resold or otherwise disposed of by the Buyer, the Buyer will ensure that the entire proceeds of the sale are held on behalf of the Seller and shall not be mixed with any other monies or paid into an overdrawn bank account and shall at all times be identifiable as monies belonging to the Seller; and
ii. The Buyer shall be obliged to keep the Goods free from the rights of third parties and shall not pledge or purport to transfer title to the Goods, as security; and
iii. The Seller retains the right to recover the Goods from the Buyer’s premises (and for this purpose may enter into the Buyer’s premises) at the Buyer’s expense.
c. Nothing in this Condition 8 shall confer any right upon the Buyer to return the Goods sold to the Seller.
9. Cancellation and Rescheduling
Any request for cancellation or rescheduling must be made in writing (stating the nature and detailed reasons for the request). Cancellation and rescheduling requests cannot be accepted within the 30-day period prior to the scheduled delivery date. Outside of that 30-day period, the Seller reserves the right to refuse any request for cancellation or rescheduling. Should the request be accepted, the Seller reserves the right to invoice the Buyer for costs and losses associated with the cancellation or rescheduling up to the Price.
a. The Seller warrants to the Buyer that for 12 months from the date of delivery the Goods will (a) be free from material defects caused by poor workmanship or faulty materials; and (b) conform to their published specification in effect at the date of shipment. Under this warranty, the Seller’s liability shall be limited solely to delivering replacement goods, making good such defective Goods or issuing a credit note (for any monies already paid to the Seller in respect of the Goods) at the Seller’s option provided that:
i. the Buyer notifies the Seller in writing within 14 days of discovering such defects;
ii. the defective Goods or a representative sample are returned to the Seller for inspection at the Buyer’s expense; and
iii. the Seller determines that the Goods affected are non-conforming with the above warranty and were not damaged as a result of misuse, neglect, accident, improper storage, installation, handling or repair or any other reason which is not attributable to the Seller.
iv. The Buyer shall pay to the Seller the cost (as certified by the Seller) of any examination and investigation of returned Goods where in its reasonable opinion the Seller does not believe that such Goods are defective.
b. The warranty in Condition 10(a) applies only to Goods which have been purchased through authorised sales channels.
10b. Warranty (Below section 10b. applies only to our 3D Printers and Post Processing units)
Photocentric products are designed and manufactured in the UK to the highest quality standard. However, if something does go wrong with a product, Photocentric will repair or replace such product in accordance with this warranty policy. This warranty (the “Warranty”) applies to all new Photocentric Product (Printers and Post Processing Units) sold by Photocentric or one of our authorised distributors. Proof of purchase is required to validate the warranty
The Warranty covers:
· Any failure of a Product, under normal use and service, which results solely from a defect in material or workmanship except for consumables (vat, vat film, resin).
The Warranty does not cover:
· Any parts damaged through misuse; any parts that become worn or damaged through general wear and tear and the software.
This warranty complements any national or regional law obligations of dealers or national distributors.
If the Company accepts responsibility for a warrantable Failure, its sole and exclusive liability shall be to pay for
· Reasonable transportation costs to transport the Product to a suitable repair facility, designated by the Company
· All parts and labour needed to repair the Product (or at the Company’s option replace the defective Product)
· Any reasonable transportation costs to return the repaired or replacement Product to the owner (via sea freight if outside Europe).
c. Warranty Period
The Warranty period for any Product is 15 (fifteen) months from the date of despatch by the Company or 12 (twelve) months from the date of installation, whichever occurs first (“Warranty Period”).
Distributors have 3 months to hold stock before warranty starts i.e., if they sell a product 12 months after receiving it in stock, there will only be 3 months warranty remaining.
Any repaired or replaced Product shall benefit from the same Warranty with the warranty period being the remainder of the original unexpired Warranty Period. If the repaired product is already out of Warranty, the replacement parts shall benefit from the standard spares warranty of 3 months to cover for any issues arising from workmanship.
d. Owner’s Obligations
To set up and use the product according to the instructions.
e. How to claim repairs under the Warranty
Should you have any concerns regarding the performance of your product, please use the following procedure:
Contact the Photocentric representative you originally purchased your product from. If you are unable to contact your local Photocentric representative then please contact the support team via our website with the description of the Product, the serial number of the Product, full particulars of the defect, the date of purchase, date of installation, and the reasons why the owner holds the Company responsible for failure.
You should not return the Product to Photocentric unless you are requested to do so.
To validate your warranty, you will need to produce the original sales invoice/proof of purchase or other proof of ownership and date of purchase.
· The “Claim” must be made within 28 (twenty-eight) days of the Warrantable Failure occurring.
f. Suspension of Warranty
The Warranty shall be suspended automatically if the Product is not stored, installed, operated, and maintained in compliance with the service instructions
g. Limitations and Exclusions
The Company’s liability for a Warrantable Failure shall be fully discharged by either repair or replacement of the Products as stated above, and in any event, shall not exceed the unit price of the affected Products. The Company is not responsible for the loss of profits, downtime, property damage, loss of revenue, loss of business, indirect or incidental losses or damage. Also, the Company do not guarantee, represent, or warrant, that use of Photocentric products will be uninterrupted, timely or error-free.
The Company will not be responsible for any Warrantable Failure which results from:
· abuse, neglect, or accidental damage
· normal wear and tear
· unauthorised repair, servicing, or alterations
· damage caused in transport (unless arranged by the Company)
· improper storage or failure to install, commission, operate or service the Products in accordance with the Company’s published manuals.
h. Extended Warranty
“The extended warranty covers the “Labour and Parts” cost i.e. the cost of replacement for any mechanical and/or electrical component which fails (due to manufacturer fault) within the extended warranty period, causing breakdown or compromised performance.
*For customers outside Europe, the extended warranty is limited to parts and excludes “labour”.
“If a user refuses to repair their hardware themselves following the service instructions and guidance, they may request an On-site repair at a cost (paying for time, labor, and lodging). Photocentric reserves the right to charge an additional fee for any On-Site Repair or service that is not covered by this Warranty or an active Service Plan.”
11. Photocentric Returns Policy
No Goods can be returned without the Seller’s prior written authorisation. You have the right to cancel your order and return your goods up to 14 days after receipt of the order for a refund. To be eligible for a return, your item must follow the return criteria below:
1. Unused and in the same condition that you received it
2. All accessories must be returned and in full working order
3. Returned in the original packaging
Photocentric may decline your refund or exchange in some situations, these include:
1. Products that have been damaged or defaced
2. Products with missing labels
3. Products that have been lost.
To begin the process for a refund you must notify us of your intention to return goods by emailing email@example.com and requesting a Goods Return Number (GRN). Before a GRN can be issued we will need to confirm the return criteria mentioned above. Once the return criteria have been confirmed we will issue a GRN, if the return criteria have not been confirmed then a return will be declined. Once a GRN has been provided we need your goods to be returned to us within 14 days otherwise the GRN will no longer be valid. The cost of shipping the goods back to us plus any insurance is paid by you, unless the goods are faulty – you are responsible for the goods until they reach us so we advise you to use a service with insurance and a tracking system. If necessary, we will email you details of how to pack items to avoid damage in shipping. If the goods have a “shockwatch” shipment protection monitor then proof of receipt undamaged and in a sound condition may be needed. Goods cannot be accepted back without a GRN. A restocking fee may be charged for non-defective items. (*)
Upon receipt of your items they will be processed and inspected by Photocentric. Within 7-10 days Photocentric will endeavour to provide a conclusion as to whether your request for a refund has been approved.
(*) For the return of non-defective items, Photocentric charges a minimum 20% restocking fee. Once the items have been inspected by Photocentric and a return has been accepted, this fee will be deducted from your refund. Depending on the condition of the items being returned, additional charges may be levied.
If applicable, refunds will be made within 14 days of receipt of the goods back to Photocentric.
12. Disclaimer and limitation
a. To the extent permitted by law and save as expressly provided in Condition 10, the Seller shall be under no liability of whatsoever kind, howsoever caused arising out of or in connection with the Goods or the Contract. All conditions, warranties or other terms whether express or implied, statutory or otherwise are hereby expressly excluded. Nothing in this Condition 12 shall seek to exclude or limit the liability of the Seller for death or personal injury.
b. The seller shall not be liable hereunder for any special, indirect, incidental or consequential damages or for any loss of profits, revenue, use or goodwill, for the cost of procuring substitute goods.
c. in no event shall the total liability of the seller for any claim arising under these terms and conditions exceed the aggregate sum paid to the seller by the buyer in respect of the goods which give rise to such claim.
d. It is solely the Buyer’s responsibility to ensure that the Seller’s products are only used in compliance with local legislation and regulations that govern appropriate applications or industries and ensure that where the Buyer establishes facts to the contrary that the Buyer informs their customers to desist.
e. Note that product shelf life of Goods is limited to 12 months after purchase. The Buyer must store the Goods in suitable conditions of temperature and humidity. Details of recommended storage conditions are available upon request and may be updated from time to time.
You agree to indemnify, defend and hold us, our directors, employees and agents harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our Products or Websites, or the use by any other person accessing our Websites using your Personal Information.
13. Intellectual Property Rights
a. The Buyer warrants that any design or instruction furnished or given by the Buyer to the Seller shall not be such as will cause the Seller to infringe any patent, copyright, registered design or trade mark or any other intellectual property rights in the execution of the Buyer’s order.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our Websites shall remain at all times with Photocentric. Permission is granted to print portions of our web sites for the sole purpose of placing an order with us. Any other use of materials on our websites -including reproduction for purposes other than those noted above, modification, distribution, or republication -without the prior written permission of is strictly prohibited.
These Terms and Conditions and/or the Contract of Sale and/or the giving of technical assistance or other information by Photocentric, shall not grant to, convey or confer upon you or your customer or upon anyone claiming a licence, express or implied, under any patent rights, copyrights, trademarks, registered designs or other intellectual property rights belonging to Photocentric covering or relating to any combination, machine or process in which the Goods might be or are used or for any product of which the Goods might form part.
Photocentric® and Liquid Crystal® are registered trademarks of Photocentric Ltd
14. Contract Violations of the Buyer
The Seller may terminate the Contract if
a. the Buyer is in breach of any of these Terms and Conditions, or fails to provide security or to pay advances or prepayment agreed with the Seller, or in event of default of payment; and
b. where the breach is remediable, the Buyer has failed to remedy within 14 days of the Seller’s notice requiring remedy. Termination does not affect any rights of either party which may have accrued prior to termination.
15. Force Majeure
The Seller shall not be under any liability of any kind for non-performance in whole or in part of its obligations under the Contract due to causes beyond the reasonable control either of the Seller or the Seller’s suppliers including but not limited to any acts of God, government restriction, wars and other hostilities, insurrections, riots, strikes (other than strikes by the Seller’s employees), lock-outs, fire, flood, earthquake and other natural disasters, shortage of labour, fuel, machinery and materials, and delays in delivery or defaults on the part of the Seller’s suppliers. In any such event the Seller may without liability, cancel or vary the terms of the Contract including but not limited to extending the time for performing the Contract for a period at least equal to the time lost by reason of such event.
16. Export Control
The Buyer shall comply with all applicable export laws, regulations and orders and shall not by any means or method export, re-export, resell, ship or divert or cause to be exported, re-exported, resold, shipped, or diverted, directly or indirectly, any Goods or technology of the Seller except as permitted by and in accordance with applicable laws and regulations.
The Buyer shall accept Goods whose specification has been modified since the date of order provided that such Goods substantially conform (in the Seller’s reasonable opinion) with the order and the modification does not materially the performance of the Goods.
a. These Terms and Conditions shall be governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts.
b. The Buyer may not assign any of its rights hereunder without the Seller’s prior written consent.
c. The Seller reserves the right to subcontract the performance of all or part of the Contract.
d. The invalidity of one or more provisions of these Terms and Conditions shall not affect the validity of the remaining provisions
e. Failure, delay or neglect by the Seller to exercise any right contained in these Terms and Conditions will not prejudice the Seller’s rights to take subsequent action.
Our Websites and products purchased via our Websites, may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding these Website and any transactions conducted on or through the Websites.
While we use reasonable endeavours to ensure the accuracy of any information we place on our Websites, we make no warranties, whether express or implied in relation to its accuracy. The material on our sites is provided for general information only and should not be relied upon as the sole basis for decision making without consulting more complete sources of information.
(a) To the extent permitted by law, Photocentric shall be under no liability of whatsoever kind, howsoever caused, arising out of or in connection with the Goods supplied. All conditions, warranties or other terms whether express or implied, statutory or otherwise are hereby expressly excluded.
(b) Photocentric shall not be liable for any special, indirect, incidental or consequential damages or for any loss of profits, revenue, use or goodwill, or for the cost of procuring substitute goods.
(c) In no event shall the total liability for any claim exceed the aggregate sum paid by the buyer for the goods which give rise to such a claim.
Parts on Demand Service
Your Files and Designs
As you provide the file and specification of the part, only you know what the final use of the part is for. Therefore, the part, its performance (e.g. it being fit for purpose) and its use remain entirely your responsibility.
Photocentric Hot Swap
- Photocentric Hot Swap plan is ideal for customers that requires immediate field replacement.
- If customers product fails within the valid period of Hot Swap, Photocentric UK will send them a permanent replacement product, so customers do not have to wait for repair arrangements.
- Photocentric will ship a permanent replacement product within 36 Hours (Monday-Friday, excluding holidays). The replacement product which will be provided under Hot Swap proposal will be new or fully refurbished functional product.
- In exchange, the customer must immediately return the faulty product to Photocentric. If the faulty product is not received within 30 days, the customer will be invoiced the full list price of the product.
- The program covers the cost of the shipment for the replacement product to the customer’s site. Also, it will cover return shipping cost of the faulty product to Photocentric UK.
- Hot Swap will be offered for only 2 years of the point of sales.
- Any replacement products provided under the Hot Swap will be covered by the same plan as the original product for the remaining period of the plan.
- This plan is valid for Photocentric printer and post processing sales in the UK only.
- Hot Swap will be available from Online Sales Portal/shop or by contacting the relevant salesperson at the time of sale or within 18 months of the point of sale.
- Repair cost will be covered under Hot Swap plan according to Photocentric Warranty Terms and Conditions.
Photocentric Additive Promotion
From 1st May 2022 until further notice, Photocentric will waive the 20% maintenance fee payable on the Photocentric Additive software suite. This applies to Year One only and the maintenance fee alone. All other licence fees, terms and conditions remain unchanged. Photocentric reserve the right to withdraw this promotion at any time.
For the purposes of data protection legislation, Photocentric is the data controller and will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and UK laws which relate to the processing of personal data.
Full details of your rights can be found at the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Visitors to our website – https://photocentricgroup.com/
We may collect and process personal data about you in the following circumstances:
- When you complete forms on our website where you ask Photocentric to contact you about our services.
- When you subscribe to our mailing list or request information in relation to any of the materials on our site.
- Whenever you provide information to Photocentric when reporting a problem with our site
- If you make a complaint through the site
Please note that if you contact Photocentric to make an enquiry, make a complaint or for any other reason, we may keep a record of that correspondence.
Photocentric may also collect data in the following ways:
We may collect information about your device, including where available your Internet Protocol (IP) address.
We may also collect information about your device’s operating system and browser type, for system administration and to improve the operation of our website.
Photocentric may use your personal data for legitimate interests in order to:
- Provide you with information, or services that you requested from Photocentric
- Allow you to participate in interactive features of our site, when you choose to do so
- Ensure that content from our site is presented in the most effective manner for you and for your device
- Improve our site and services, and
- Process and deal with any complaints or enquiries made by you
Our Photocentric site may, from time to time, contain links to and from the websites of third parties.
Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and Photocentric do not accept any responsibility or liability for these policies.
When you leave our site, Photocentric encourage you to read the privacy notice/policy of every website you visit.
We will retain your information for as long as we require this to deal with your enquiry, provide you with the requested information or supply you with services.
Legal Basis for Processing Your Personal Data
Photocentric will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- For the performance of a contract we enter into with you
- Where necessary for compliance with a legal or regulatory obligation Photocentric are subject to
- Where necessary to protect your vital interests in respect of a service you have purchased from us, and
- For our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.
Disclosure of Personal Data to Third Parties
Photocentric may disclose your information to third parties for legitimate interests as follows:
- To staff members to facilitate the provision of services to you including dealing with enquiries submitted through our site
- To our affiliated entities to support internal administration
- To IT software providers that host our website and store data on our behalf
- Photocentric may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply my website terms and conditions and other agreements; or to protect my rights, property, or safety of my customers, or others.
- I will not sell or distribute personal data to other organisations without your approval.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Photocentric ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although Photocentric will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk.
Information you provide to Photocentric through the website is stored on secure servers hosted by a third party.
Processing of data obtained through the website takes place on computer systems owned and operated in the United Kingdom Photocentric.
- Such computer systems are password protected and run the latest versions of Antivirus software.
- Your details are protected from being seen by others without your permission
- Your data held on these systems will not be transferred outside the UK without your consent
Access to, Updating, Deleting and Restricting Use of Personal Data
It is important that the personal data we hold about you is accurate and current. Please keep Photocentric informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided.
You also have the right to access information held about you and for this to be provided in an intelligible form.
If you would like a copy of some, or all, of your personal information, please send an email to firstname.lastname@example.org
You can also ask us to undertake the following:
- Update or amend your personal data if you feel this is inaccurate
- Remove your personal data from our database entirely
- Send you copies of your personal data in a commonly used format
- Restrict the use of your personal data
Photocentric may request specific information from you to help me confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes.
Data protection legislation may allow or require Photocentric to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above.
If Photocentric cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Please email any requests relating to the above to email@example.com specifying your name and the action you would like us to undertake.
Right to Withdraw Consent
Where you have provided your consent to the collection, processing, and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances.
To withdraw your consent, if applicable, please contact firstname.lastname@example.org
Photocentric will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data.
If Photocentric would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose.
We may process your personal data without your knowledge or consent where required by applicable law or regulation.
If you have any questions, comments, or requests regarding this policy or how we use your personal data please contact email@example.com
If you are dissatisfied with the response to any enquiries raised to Photocentric, you have the right to contact the Information Commissioners Office at https://ico.org.uk/global/contact-us/
NON-DISCLOSURE AGREEMENTS (NDA)
We understand that to discuss an issue then you may need to share highly confidential information with Photocentric. We operate with the highest professional and ethical standards and we are happy to sign a mutual non-disclosure agreement at any stage of the consultancy process.
If you are unsure whether you will require to have a Non-Disclosure Agreement (NDA) in place then please contact Photocentric directly.
The Waste Electrical and Electronic Equipment Regulations 2013
Photocentric takes its responsibilities under the WEEE regulations seriously and has taken steps to be compliant in line with our corporate and social responsibilities.
In the UK, Photocentric has joined a registered compliance scheme (WeeeCare registration number WEE/MP3538PZ/SCH).
Disposal and Recycling of old equipment
Electrical and electronic equipment should never be disposed of with general household waste but must be collected separately for the proper treatment and recovery.
The crossed-out bin symbol, placed on the product, reminds you of the need to dispose of the product correctly at the end of its life. In this way you will assist in the recovery, recycling and reuse of many of the materials used in this product. If you are purchasing an equivalent item and are in the UK, you may send printers at the end of their life, to Photocentric for disposal. Please contact us in order to arrange the return an item of WEEE under these regulations. If you are not purchasing a new, equivalent item, it is your responsibility to dispose of your WEEE.
If you are a business in the UK wishing to dispose of or recycle a printer supplied by Photocentric, please contact us to return it, or telephone WeeeCare on 0844 8002004 and quote WEE/CC5607UY.
If you are a consumer, to find your nearest recycling site for WEEE, contact your local council or visit www.recycle-more.co.uk and type your postcode into the locator.
Please help us to minimize the effect we all have on the environment by recycling your Waste Electrical and Electronic products (WEEE). Where possible, also recycle your packaging. Thank you.