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Have you tried the following;

File Upload

• File on USB is not recognised

To load the file from a stick, the USB must be formatted to FAT32 format, this is the only format the printer will detect. Do not load the file from a server, instead save the file locally on your PC. Ensure that your firewall is disabled, as it may prevent connection. Refresh the page on the user interface to check the uploaded file is present. 

Have you tried the following;

Screen – No image displayed

If no image is displayed on the LCD screen press ‘Maintain’ on the GUI and then ‘4K Display’ to see if the LCD screen is showing the image or not.

Have you tried the following;

Screen – No image displayed

If no image is displayed on the LCD screen, press 'Controls - Calibration Routines' on the GUI and then 'Screen Test' to see if the screen is showing the image or not. If this doesn't work reboot the printer and try again.

Have you tried the following;

Vat leak– check there isn’t any resin under the vat. If there is change the vat film here

Blow Peel not working- check by running a blow peel test, follow the video instructions here. On the GUI press ‘Maintain’ and then press ‘Pump’ to do test and see if it holds the air between the screen plate and vat film. If it deflates then remove the resin vat and check the blow peel gasket is sitting flat on the screen. Check if there are no holes in the vat. Check the air pipes for a loose connection.

Debris in the vat- large solid particles in the vat can cause the next layer to not be able to start at the correct height. Filter resin back into the bottle, clean vat with IPA. Clean platform, take care to ensure there are no solid particles left in the holes or on the upper side of the platform.

Have you tried the following;

User interface – GUI freezes

Magna v.1- Check the printer icon in the top left-hand corner of GUI, it should be in green colour when the printer is enabled. If the icon is red then it means the printer is disabled and won`t be able to function. Press the printer icon to enable it. Check if the printer is operating on the correct software / firmware on both the PCB and Pi. Power cycle the printer and check.

Have you tried the following;

Vat leak sensor

The loud tone signifies that the vat leak sensors then the blow peel sensors have been activated, suggesting a vat leak. Vat leaks are caused when the vat film has been pierced by fragments of printed parts being forced into the base of vat. Resin then flows under the film entering the four channels in the blow-peel system as the air is evacuated in the air return cycle. The senor then stops the print process and prevents more resin from entering the Blow-Peel system. This is a vital operation to prevent damage to the machine. The sensors activate and sound the alarm. Follow these videos on how to clean up after a vat leak here

Have you tried the following;

If you are having isses with parts having defects please refer to our guide here which covers diagnosing print defects.

Have you tried the following;

If you are having isses with parts having defects please refer to our guide here which covers diagnosing print defects.

Have you tried the following;

If you are having isses with the dimensions of printed parts please refer to our guidelines here

Have you tried the following;

If you are having isses with the dimensions of printed parts please refer to our guidelines here

Have you tried the following;

Supporting and orientating parts

The optimal orientation and support structure for a part is influenced by several factors, primarily its geometry, but also resin type and which surface you wish to be free from support artefacts. There are established guidelines for how you angle and support parts of varied geometries available in Photocentric Studio.

As a Photocentric customer you have our team of Design for Additive Manufacture experts available to help you optimise your manufacturing process.

If you want to optimise your digital mass manufacturing, contact the experts.

Photocentric Studio Guide >

Have you tried the following;

If you are having issues with application specific parts please refer to our technical guides here These guides cover the whole process from material choice, design to finished part.

Lost License

If your Photocentric Studio license on your PC has been lost or can no longer be accessed on your PC then it will need to be reset by our software team. A license reset can be purchased here